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Customer Service

Should you require any help, need advice or have a question, please contact customer support on 01435 830905, email

Shipping & Delivery
Standard Delivery to the UK is 3 - 5 working days (please note this is not a guaranteed time).  If you need delivery within a short timescale, UK Expedited delivery is next working day for orders placed before 12.00 p.m. For expedited international deliveries, please contact us at for times.

Small order shipping (orders under £20) - £2.60

Standard delivery (orders between £20 - £39.99) - £3.95

Orders over £40.00 FREE DELIVERY to the UK (on standard delivery only)

UK Expedited (Next Day on orders placed before 12.00 p.m. GBT)

UK Expedited - cost £8.95

*Next day orders must be ordered before 12.00pm GBT

Please note next day deliveries are based on Monday to Friday, orders made on a Friday before Midday are for delivery Monday*

If the delivery date lands on a bank holiday the delivery will be made the next working day.

UK Expedited (Next Day)
UK Expedited Saturday delivery - please contact us for a price

European Airmail

European Airmail - up to £15.00 = £7.00
European Airmail - £15.01 to £25.00 = £9.00
European Airmail - £25.01 to £50.00 = £12.00
European Airmail - £50.01 to £70.00 = £15.00
European Airmail - £70.01 to £100.00 = £18.00
European Airmail - £100.01 to £150.00 = £25.00
European Airmail - £150.01 to £200.00 = £30.00
European Airmail -  Over £200.00 = £45.00

Rest Of World

Rest Of World Airmail - up to £10.00 = £7.00
Rest Of World Airmail - £10.01 to £15.00 = £8.00
Rest Of World Airmail - £15.01 to £20.00 = £10.00
Rest Of World Airmail - £20.01 to £30.00 = £11.00
Rest Of World Airmail - £30.01 to £50.00 = £15.00
Rest Of World Airmail - £50.01 to £100.00 = £20.00
Rest Of World Airmail - £100.01 to £150.00 = £25.00
Rest Of World Airmail - £150.01 to £200.00 = £30.00
Rest Of World Airmail - £200.01 to £250.00 = £35.00
Rest Of World Airmail - £250.01 to £350.00 = £40.00
Rest Of World Airmail - 0ver £350.00 = £45.00

Delivery Times

Our standard Delivery times are 3-5 working days, orders received by 12.00 p.m. will be sent out the same working day. 

Working days are Monday- Friday excluding weekends and bank holidays. The above delivery dates should only be used as a guide and are for UK mainland addresses. We update these details regularly and are accurate for most of the UK however if you live in a remote area, Ireland or in the Highlands please allow at least one extra working day for delivery.

Overseas deliveries can take longer, however, in our experience 5 - 10 working days covers most areas, although we cannot guarantee this. If your items are for a particular event and you need promptly, please contact us for a carriage cost on express deliveries available to your country.


For free collection. If you live locally and would like to collect directly from our office/warehouse in East Sussex, please can you arrange a suitable and mutually agreeable collection time.  Please call us on 01435 830305 or suggest a time and day when you place your order.

Privacy & Security

Below we set out our privacy policy which will govern the way in which we process any personal information that you provide to us. Our details are shown on this sites Customer Support page. The site owner can be contacted at You can access our homepage and browse certain areas of the site without disclosing your personal data, save information collected by cookies that we may use (see below). 

Who may Process Data 

Your personal information (which includes your name, address and any other details you provide to us which concern you as an individual) may be processed by us. Our company is authorised to process your information as mentioned above will do so in accordance with this privacy policy. When you place an order via this website we will store your e-mail address along with any other information you may provide. When you use the services on the website, we may need to collect further information about you. This information may include but is not limited to, details such as your name and address. 

Purpose of Processing 

We will use your information for the purpose of providing you with information about our services, articles and news, fulfilling orders placed by you, processing any other transactions authorised or made by you with us, informing you of special offers and providing other marketing information to you which we think you may find of interest, we will not pass your details onto third parties and will only be used by us for the benefit of you.

Disclosure of Information 

In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy. Your information will not be disclosed to government or local authorities or other government institutions save as required by law or other binding regulations. 


We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behaviour on our website and identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website. 


We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss. 


All website design, text, graphics, the selection and arrangement thereof are owned by the company running this site, or hosting this site, except where provided under the General Public License ( ALL RIGHTS RESERVED. 


All trademarks of are the property of their respective owners and may be registered in certain parts of the world. 

Disclaimer of Warranty and Liability 

The following provisions may be curtailed or disallowed by the laws of certain jurisdictions. In such case, the terms hereof are to be read as excluding or limiting such term so as to satisfy such law. We do not represent or warrant that the information accessible via this website is accurate, complete or current. We have no liability whatsoever in respect of any use which you make of such information. 

The information provided on this website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.

Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.

All warranties, express or implied, statutory or otherwise are hereby excluded. 

Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss. 

We are not responsible for the direct or indirect consequences of you linking to any other website from this website. 

These terms and this disclaimer and any claim based on the use of information from this website shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England. 

Consent and enquiries 

By continuing to use this site and accessing the information on this website, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this website now. If you have any enquiry or concern about our privacy policy or the way in which we are handling personal data please contact email. If at any time you wish us to cease processing your information please send a message to the Administrator at the email address on this sites contact page. 

Returns & Replacements

Our Returns Policy

We offer a no quibbles 100% money back guarantee if you are not happy with your purchase.  It is important to us that you are happy with everything you buy from our company. If you are not completely satisfied please return and we will refund you upon the return. Please contact us within 7 days to let us know of the return and then please return items within 28 days. The items must be returned to us in good saleable condition with its original packaging and where security seals are in place these must be intact unless the item is faulty.

If you have purchased a personalised item, or handmade items such as pre-filled party bags and pass the parcels, please note these can only be returned if the goods are faulty or with prior consent from us.


Orders placed before 12.00 p.m. GBT will be sent out the same working day.  If you order is placed after 12.00 p.m., has missed our deadline and you have concerns about receiving your order on time, please contact us to discuss.  

We offer expedited delivery on orders required for next working day.  Again these orders need to be placed by 12.00 p.m. We are happy to discuss with you if it is important your order leaves immediately and we have time before our courier collects and your order has been received after 12.00 p.m. Handmade items require a longer time to prepare so we have to bear this in mind, but will be as accommodating as we possibly can.

International orders will leave us with Royal Mail Airmail.  Orders received before 12.00 p.m. will be sent out the same working day.  If you require your order on an express delivery please contact us if you have any questions or require a price.

Payment, Pricing & Promotions
Prices published on our website are correct at the time of posting live on our site.  Our prices include VAT, please let us know if you require a VAT invoice.

Viewing Orders

Orders are viewable in your account section.  If you have any questions about your order please contact us at or call us on 01435 830305
Updating Account Information

Personal buyer information can be updated on your account section.  Please contact us should you have any questions, we are always willing to help.